ek779's Privacy Policy

ek779 provides a safe, trusted, and transparent online gaming service for users in Bangladesh. This Privacy Policy ("Policy") describes what information we collect while you use the ek779 platform, how that information is used, who it may be shared with, and what steps we take to protect your information.

This Policy applies to our website, mobile browser version, and any digital service offered by ek779. By registering an account on the platform or continuing to use the service, you are considered informed of and in agreement with the terms of this Privacy Policy.

We may update this Policy from time to time. For any significant changes, we will post a notice on the platform and update the "Last updated" date at the top of this page. It is therefore in your interest to review this Policy regularly.

We may collect the following types of information to ensure the smooth operation of the ek779 platform, improve service quality, and secure transactions:

a. Information You Provide Directly

Information you provide when you create an account or contact us:

• Full name and date of birth (for age verification)
• Email address
• Mobile number
• Password (stored in encrypted form)
• Mobile banking number or bank account details (for deposits and withdrawals)
• National ID or other verification documents (if required)

b. Automatically Collected Information

Some information is collected automatically while you use the platform:

• IP address and device identifier information
• Browser type, language settings, and operating system
• Session duration and usage patterns
• Information obtained from cookies and similar tracking technologies
• Transaction records and gaming activity history

c. Information Received from Third Parties

In some cases we may receive limited transaction-related information from payment processors such as bKash, Nagad, Rocket, or Upay. This information is used solely for payment verification and fraud prevention.

ek779 uses collected information only for legitimate and clearly defined purposes. Those purposes are described in detail below:

We also analyze overall usage patterns to improve service quality. No personally identifiable information is used in this analysis.

The ek779 website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve the functionality of the site.

Types of cookies we use:

• Essential cookies: Required to maintain login sessions and ensure security.
• Functional cookies: Used to remember your preferences and settings.
• Analytical cookies: Used to monitor site usage and improve the service.

You can control or reject cookies by changing your browser settings. However, disabling certain cookies may limit some platform functionality.

ek779 does not sell, rent, or share your personal information with third parties for marketing purposes. However, information may be shared in the following limited circumstances:

a. Service Provider Partners

We use trusted third-party services for payment processing, technical support, or customer service. These partners may only access information for their specific task and are bound by strict confidentiality agreements.

b. Legal Obligations

Information may be disclosed to comply with a court order, a lawful request from law enforcement, or requirements under applicable law. In such cases we will disclose only the minimum information necessary.

c. Business Transfers

In the event of a merger, acquisition, or asset sale, user information may be transferred. In such a situation we will notify you in advance, and the new entity will also be required to comply with this Privacy Policy.

ek779 treats the security of your personal information as its highest priority. We apply industry-standard technical and organizational security measures:

• SSL Encryption: All data exchanged between your browser and our servers is protected by SSL/TLS encryption.
• Password Hashing: Your password is never stored in plain text — it is hashed using strong cryptographic algorithms.
• Access Controls: Only authorized personnel can access necessary information, and all access is logged.
• Security Monitoring: 24/7 system monitoring is in place to detect suspicious activity.
• Regular Audits: Regular system audits are conducted to identify and address security vulnerabilities.

However, it is not possible to guarantee that data transmission over the internet or electronic storage is completely secure. To help keep your account safe, use a strong, unique password and do not share it with anyone.

ek779 retains your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations.

Retention guidelines:

• Account information: For the duration the account is active and for the legally required period after closure.
• Financial transaction records: For the period required by financial regulatory requirements.
• Customer service communications: For as long as needed to ensure service quality and resolve disputes.
• Cookie and session data: Automatically deleted after the period determined by the type of cookie.

After the specified period, we securely delete your information or anonymize it so that you can no longer be identified from it.

As a user of the ek779 platform, you have the following rights:

To exercise these rights, please contact our support team. We will process your request within a reasonable time.

ek779's services are intended only for persons aged 21 or older. We do not knowingly collect information from minors. Age verification at the time of account registration is a mandatory process.

If we become aware that information from a minor has been collected in error, we will promptly close that account and delete all associated information. If a parent or guardian suspects their child has an account, please contact us immediately.

ek779 reserves the right to change, revise, or update this Privacy Policy from time to time. Depending on the nature of the change, we will notify you in the following ways:

• By updating the "Last updated" date at the top of this page.
• By displaying a notice on the platform for significant changes.
• Where applicable, by sending a notice to your registered email address.

Continuing to use the service after an update will be taken as your acceptance of the revised Policy. It is therefore important to review this page regularly.

If you have any questions, concerns, or requests regarding your information in relation to this Privacy Policy, please contact our privacy team. We provide support in both Bengali and English.

We are always here for you on any matter relating to this Policy. ek779's goal is to ensure a safe and transparent gaming environment — and protecting your privacy is an integral part of that.